Start your day with a fresh serving of inspiration each morning before the exhibit hall opens. IGC Show’s free interactive keynotes and complimentary coffee will get you pumped for the day – and selling season – ahead. Navy Pier’s Aon Ballroom – Tuesday @ 11 am, Wednesday @ 9 am, Thursday @ 9 am.                  Registration Is Open! Do It Now, Save Time Later. 
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Get Pumped for the Day! IGC Show's Keynotes Will Challenge You to Think Outside the Box & Take Your Store's Success to the Next Level

World Exclusive! International 'IGC Think Tank:'

Industry's First Look at the Findings

trner, master train

ing specialist, special warfare, diving supervisor and survival

dividualized transition services, executive-level mentoring and family

stabilization support for Special Operations heroes and their loved ones. He is also a

contributor to Fox News.

John Stanley KEYNOTE - Tuesday, August 15, 11 - 11:50 am Grand Opening of IGC Show 2017 Follows at 12 Noon John Stanley's recent think tank of top IGC retailers from around the world explored issues of paramount importance to the future of independent garden center retailing. Now, the results are in from this invitation- only meeting in Paris - and the findings will be revealed for the first time here. The springboard that started the discussions: It's not about customer service anymore, it's about customer inclusion. The reality is, most of your customers go online before they go into your store to buy a product. IGC retailers must identify the touch points they engage in before shopping your store, and communicate with them through those points of contact, including social media. Another key takeaway: Young consumers, more than any other shoppers, feel a need for assurance from their local garden center. For them, growing their own, including edibles, is as much about bragging rights as the end product: "I grew that fresh lettuce in our salads." During this IGC-exclusive keynote, you'll find out from Stanley what successful indies around the world are doing to make their stores the go-to for customers of all ages, as he shares the pointed insights from this one-of-a-kind gathering of great minds. John Stanley is an internationally respected expert who has contributed to IGC retailing for more than 25 years worldwide. He works with independent garden centers and nurseries in more than 15 countries, assisting with merchandising, social marketing, staff and management training, customer flow, customer service and shopping experience. He has been in retailing all his life, growing up above his father's pharmacy shop in the U.K. He has a Master of Science degree in Horticulture from the University of Essex. Stanley writes exclusively for IGC Magazine in the United States. Click here to learn more about John Stanley.

‘Never Quit!’ Management & Team Leadership Lessons

from a Navy SEAL

Robert O'Neill KEYNOTE - Wednesday, August 16, 9 - 10 am Highly decorated retired Navy SEAL Robert J. O'Neill has no plans to divulge classified information. No secrets will be shared. No code of silence broken. What he does promise to deliver are gripping stories, effective strategies to manage your independent garden center's "troops" and a highly motivational message that you won't soon forget. Learn how the same lessons that helped O'Neill survive more than 400 combat missions across four theaters of war - some of which have been the greatest military excursions of our lifetime - and the same attitude that helped him earn a spot on the Navy's most elite special missions unit, SEAL Team Six, can help all of us aim higher and stand stronger. Using examples from his SEAL training, he will show you how to remove emotion during stressful situations and how to minimize self-induced stress altogether, so you and your team can make informed decisions. O'Neill's mantra of "never quit" will inspire you to tackle head-on the difficult physical and mental trials that IGC owners face. From preparation, risk assessment and stress management, to leading rather than micromanaging, and above all, never quitting - O'Neill demonstrates how applying these military tenets can make us winning warriors in business and in life. Robert J. O'Neill, former SEAL Team Six Leader, Naval Special Warfare Development Group, has led the military's most elite soldiers and trained more than 800 special operations and tactical operators. His long list of certifications encompasses instructor, physical trainer, master training specialist, special warfare, diving supervisor and survival expert. O'Neill has been decorated more than 52 times with honors, including two Silver Stars, four Bronze Stars with Valor, a Joint Service Commendation Medal with Valor, three Presidential Unit citations and two Navy/Marine Corps Commendations with Valor. O'Neill is a co-founder of Your Grateful Nation, which provides individualized transition services, executive-level mentoring and family stabilization support for Special Operations heroes and their loved ones. He is also a contributor to Fox News. Click here to learn more about Robert O'Neill.

JOHN STANLEY

ROBERT O’NEILL

BOB PHIBBS ‘The Retail Doctor’

You Can Compete! Creating a Customer Experience

 that Stands Out from the Crowd

Bob Phibbs KEYNOTE - Thursday, August 17, 9 - 10 am The Retail Doctor is in! Internationally acclaimed retail expert Bob Phibbs has these sage words for independent garden centers: You can't expect customers to shop your store unless you provide a truly exceptional experience. During this fast-paced keynote, you'll learn that price doesn't make something a good value, people do. In today's competitive retail environment, you need to make your garden center a place your customers want to return to, not a place that is cheaper - because at the end of the day, there is always somewhere cheaper. Retail is about the way you make people feel, not just the products you sell. You need to say to your customers, "We don’t just sell you a plant, we’ll help you create a garden that expresses your uniquely personal tastes." So you think you're planting joy for your customers? How can you be sure? Phibbs will tell you, stand by your front door on a Saturday afternoon for a couple hours every month, and listen to hear at least one customer say as they're walking out, "Wow, that was incredible." From this keynote, you will take back new ways to make your shopping experience just that - incredible. Bob Phibbs, CEO of retail consulting firm The Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, author and speaker. He has consulted with a long list of successful retail brands, including Do It Best, Tommy Bahama and Vera Bradley, to help them effectively compete in today's retail landscape. With more than 30 years of experience in creating and implementing exceptional shopping experiences, Phibbs has helped launch new brands, as well as show thousands of independent businesses how to strengthen their business structure, increase sales by 20 to 50 percent within months and stay far ahead of their competition. Named one of the top retail influencers of 2016, Phibbs is also an American Express Merchant Advisor, IBM Retail Futurist and RetailWire BrainTrust Partner. Phibbs and his work have been featured on ABC, Fox and MSNBC, as well as in The New York Times, The Wall Street Journal and Entrepreneur. Click here to learn more about Bob Phibbs.
This is an archive of the IGC Show ’17 website. Look for our new 2018 site early next year.
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